Privacy Policy

Last updated: 04/09/2026

Who we are

This website is operated by Kumu, [address], ("we", "us", "our"). You can contact us at hello@kumu.co.uk

What information we collect

We collect information you give us directly, including:

  • Contact form submissions — name, email address, phone number, and message content

  • Booking enquiries — name, contact details, service requested, and preferred date/time

We also collect limited technical data automatically via Squarespace's built-in website analytics, including approximate location, browser type, device type, and pages visited. This is aggregated and does not identify you personally.

Cookies

This site uses cookies required for it to function, plus Squarespace's standard analytics cookies to help us understand how visitors use the site. We do not use marketing or advertising tracking pixels. See Squarespace's cookie policy for details on cookies set by our website platform.

How we use your information

We use your information to:

  • Respond to your enquiries

  • Arrange, confirm, and manage bookings

  • Understand and improve how visitors use our site

Legal basis for processing (UK GDPR)

  • Contract — to arrange and deliver a booking you've requested

  • Legitimate interests — to respond to enquiries and understand site usage

  • Consent — where you've explicitly opted in to anything separate (e.g. a mailing list, if added later)

Who we share your information with

We share data with Squarespace, our website and booking platform provider, who process data on our behalf. We do not sell your data or share it with third parties for marketing purposes.

International transfers

Squarespace is based in the United States. Where your data is transferred outside the UK/EEA, this is done under appropriate safeguards such as Standard Contractual Clauses.

How long we keep your information

We keep enquiry and booking information for [X months/years], or as long as needed to fulfil the purpose it was collected for, unless a longer period is required by law.

Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate data

  • Ask us to delete your data

  • Restrict or object to certain processing

  • Request a copy of your data in a portable format

  • Complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data

To exercise any of these rights, contact us at hello@kumu.co.uk

Children

This website is not directed at children, and we do not knowingly collect data from anyone under 16.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact us

Kumu [Address] hello@kumu.co.uk